Who are we
TPS Services, Unit A, 5 Colville Road, Acton, London, W3 8BL
Tel: 0343 005 9576
TPS Services provides solutions to allow organisations to screen and suppress their data against the Telephone Preference Service (TPS), Corporate Telephone Preference Service (CTPS) and Fax Preference Service (FPS) registers in addition to services designed to organise and improve data management.
TPS Services is the controller and our Data Protection Officer (DPO) is Richard Kane. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact the DPO by phone on 0343 005 9302, via our Contact Us page or write to us using the address on our Contact Us page.
Purpose of Processing
We will only process your personal data in accordance with the services we provide to you based on the contract we have, or based on your consent in relation to any marketing activities we undertake. We will collect this consent when you first provide your personal data and you can withdraw that consent at any time by contacting us using the contact information provided above or by updating your online profile, if you have created one.
|Why we need to process your personal information
|Lawful basis to process personal information
|Completing an account registration form
|Processing the creation of your account
|Provide you with information relating to our services
|Completing an account registration form
|Processing the creation of your account
Provide you with information relating to our services
|Internal accounting processes
|Provide you with information relating to the order
|Data Screening and Cleansing
|Dealing with data you supply to us for the purposes of providing the Services you have requested
|To enable login to your personalised are of the TPS Services website
|To send information and marketing messages by email
|During the signup process we rely upon Legitimate Interests but in all other cases Consent
|To send occasional marketing communications by post
|Segmentation, analytics, marketing profiling
|To provide targeted and appropriate marketing messages
Processing of personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/members in connection with the performance of a contract.
We will use legitimate interests to send occasional marketing by email, post and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our customers to keep them informed, to grow our business and promote best practice in the marketing industry.
We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you. We will only send you information in line with the preferences you indicated when you provided the personal data or have updated in your online profile.
If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact us using the details provided on our Contact Us page.
2. Recipients/categories of recipients
In carrying out our business including our obligations to you, we may use sub-contractors. These may be IT Network Specialists or providers of some or all of the Services that we provide to you. We will ensure that they respect your privacy and abide by all data protection laws.
3. Transfers to third countries
As part of our processing activities if we ever require to transfer your personal data to another country, we will always ensure we have a written data processing agreement with these processors to ensure the same level of data protection in the United Kingdom will apply.
4. Retention periods
We will keep your personal data in connection with the services/products you have bought for approximately 1 year after your purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes.
In terms of the personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
5. Data subject’s rights
You have rights in respect of your personal data. We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need appropriate photo ID and a utility bill less than 90 days old.
Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/
Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/
Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/
Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-restrict-processing/
Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/
Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.
- (i) Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
- (ii) Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
- (iii) Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/
Rights relating to automated decision making including profiling – you have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/rights-related-to-automated-decision-making-including-profiling/
6. Processing based on consent
Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact the DPO at the contact details above
7. The right to lodge a complaint to the supervisory authority
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office - https://ico.org.uk/concerns/
8. Statutory/contractual requirement to provide personal data
The personal data that you provide to us is necessary for us to carry out the contract you have entered into with us.
For example, we require a valid email address in order to register and maintain an online account for you, keep you updated with system changes and any changes to our services.
We also require valid address details in order to raise invoices to you for any purchases you make with us.
We require a valid contact telephone number in order to be able to contact you in the event of an issue regarding your account.
9. Automated decision making including profiling
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.
11. Third party websites